Call Forwarding
Forward business calls to the right team, destination phone or AI receptionist with configurable hours, menus and voicemail fallback.
Call forwarding keeps a business number useful even when the first destination cannot answer. Route calls by department, send them to a staffed number, hand them to an AI receptionist, or fall back to voicemail after a configurable ring time. The goal is a predictable path for the caller and a manageable workload for the team.
Configure the forwarding destination and ring timeout for the workflow you use. Set expectations with a greeting so callers know what happens next. Where a menu is enabled, each department option can have its own destination and notification settings.
Decide what should happen when the office is closed or nobody answers: continue to another number, take a voicemail, play a closed message or end the call. Keep the message accurate and review it when hours or staffing change.
If calls are recorded, use a recording notice and follow the consent rules that apply. Do not forward calls to a destination that cannot handle the information a caller may share. Review access to call records, transcripts and voicemails.
Yes, where the forwarding workflow is enabled and the destination is configured. Verify that the destination accepts the call and that your usage or plan covers the setup. Test the path before relying on it.
The configured fallback applies after the ring timeout. Depending on the setup, the call can continue to another number, go to voicemail, hear a closed message or end. Test the exact behavior for each menu option.
No. Forwarding sends a call to a destination; an IVR menu presents options first. The features often work together, with menu options forwarding to different departments and a fallback handling unanswered calls.
Review pricing or book a live demonstration to discuss the channels, configuration, and customer workflow your team needs.
