AI Receptionist
Answer business calls with an AI receptionist that can greet callers, answer common questions, book appointments, create tickets and hand off to a person.
The AI receptionist answers incoming calls when your team cannot, using a greeting, voice and office persona that you configure. It can answer approved questions, offer appointment times from a connected calendar, create a support ticket, take a message, or transfer the caller to a person where a handoff is enabled. It is an assistant, not a replacement for staff judgment, and it should be configured honestly about what it can and cannot do.
Choose the voice and greeting, then define the assistant persona and the instructions it may follow. You can limit the languages it uses and the pages it may consult. The assistant should identify itself as AI when asked, avoid inventing answers and explain the next step when it cannot help.
Enable the actions that fit your workflow: offer available appointments from a booking calendar, create a support ticket, or forward the call to a configured number. Each action is optional and should be tested. Do not enable booking or transfer promises that your team cannot honor.
Where transcription and AI notes are enabled, review the caller summary, notes and ticket link to understand the conversation and follow up. Use business hours and after-hours rules to control when the AI receptionist answers and when callers should receive voicemail or another fallback.
The assistant is configured to identify itself as an AI assistant when asked and must not impersonate a human. You should also avoid language in the greeting that misleads callers about who or what is answering.
Yes, where booking is enabled and a connected booking calendar has availability. The assistant should confirm details before booking and must not promise a slot the calendar does not offer. Review the booking workflow before enabling it.
It can offer an enabled fallback such as creating a ticket, taking a message, forwarding to a person, or ending the call with a clear next step. Configure and test these fallbacks, and respect a caller who asks for a person.
Recording and transcription are separate configurable options. If you enable them, provide any required notice and comply with applicable consent laws. Do not assume every call is recorded.
Review pricing or book a live demonstration to discuss the channels, configuration, and customer workflow your team needs.
